RESOLVED - Cancelled Trip Problem Report

RESOLVED - Cancelled Trip Problem Report

As of June 9, 2025, this issue has been resolved and will be available in FOS version 3.15.


When cancelling a trip for any reason and regardless of ITS Services being selected or not, the problem report window will appear and reference a request being sent to Jetex cancelling services. Although the report references this, no emails are being sent to the ITS vendor unless the customer has already enabled and chosen this flight to be connected with Jetex. 




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