Citrix download prompt on iOS device

Citrix download prompt on iOS device

Error:
When attempting to launch the core FOS program on an iOS device, if presented with this message:
"Do you want to download "XXXX.ica"?


Solution:
1. Uninstall the Citrix application on the device by pressing and holding the icon, then delete.
2. Re-install Citrix Workspace from the Apple Store.
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