Deleting Temp Files

Deleting Temp Files

1. Make sure the user is logged out of FOS.
2. Locate the FOS\data folder *if unsure, in FOS, choose Help at the top then down to About*:


3. Navigate to that location. Drive\fos\data\tmp\windows username\FOS user ID (in this case lwarren1528200/warl). *there may be multiple FOS ID folders within the windows user folder, that just signifies all of the FOS accounts the user has logged into, our concern with this task is with only the FOS ID having the issue*

4. Inside that folder are TMP and FOS files. At a minimum you can clear the TMP files types. However, clearing all might be the required step if the issue is not resolved by only clearing TMP. Note that the FOS files pertain to the window settings in FOS. The user might have to reset some of the fonts/window settings if the entire folder is cleared.

    • Related Articles

    • Uploading Report Files

      To upload report files into FOS, please see the following steps. Please note these are written with corresponding locations for Portside Hosted Customers only. 1. Select Utilities-->Upload Documents from the FOS main menu. 2. Two Windows Explorer ...

    • Internet Browser not opening .ica files

      If FOS will not launch automatically and is prompting the user to save or open the launch .ica file please take the steps listed below. 1. Click the Downloads icon in the top right corner of the browser. 2. Find the ica file in your Recent Downloads. ...

    • Btrieve Error: Couldn't change dir during expansion (error=35) FOS can not open the Btrieve data files.

      Error: Couldn't change dir during expansion (error=35) FOS can not open the Btrieve data files. Use the Utilities | File Locations pull down menu to set the Data and Temporary Directories. password_init: compinfo_open (Thread 0) Solution: Ensure that ...

    • Btrieve Error: Invalid owner (error=51) sched_open_files: TripLegs (Thread 0)

      Error: When error is received when opening up the Interface Manager on a new hosted instance. Invalid owner (error= 51 ) sched_open_files: TripLegs (Thread 0) Solution: If the userlog is encrypted, restore the decrypted user log and then encrypt the ...

    • Error: TTaskMessageDialog requires Windows Vista or later.

      Error: TTaskMessageDialog requires Windows Vista or later. Solution: If a customer receives this message when attempting to change trip formation the solution is to delete the temp files from the user's Temp Folder. When deleting a customer's temp ...