Error: You cannot log on at this time. Please close your browser to protect your account.

Error: You cannot log on at this time. Please close your browser to protect your account.

Error: You cannot log on at this time. Please close your browser to protect your account. 



Resolution: Clear the cookies and cache on your web browser. Choose ALL TIME (not days or weeks) for the duration drop down (this is Microsoft Edge, other browsers may look a bit different).


    • Related Articles

    • Error: Try again after some time or contact your help desk

      Error: Try again after some time or contact your help desk This is a timeout error on the Citrix site. Solution: The user should close the browser tab, open a new one, and navigate to go.portside.aero

    • FOS is launching in a web browser

      If you are experiencing FOS launching within your Web Browser or FOS is not launching at all, go to Account Settings in the top right hand corner of the Citrix webpage: Next select Change Citrix Workspace App. This will ensure that when FOS Launches ...

    • A/C Log Tab

      The A/C Log Tab - is where users can manually or through the FOS mobile application record standard maintenance information for that leg of the flight. Aircraft Hours, T/O and LND Section Aircraft- This will display the hours, T/O's, and LND's for ...

    • Account Sync Error - FOS Mobile

      Account Sync Error checkbox in the FOS Users Module A new checkbox has been added to the main screen of the FOS Users module for the viewing of Mobile account issues. This field has been added for FOS Version 3.11.4 and higher and corresponds to the ...

    • Introduction to the Flight Log

      Introduction to the Flight Log The Flight Log displays all pertinent post flight information dealing with a trip, split up into legs. Selecting a leg from the top section will display specific information for that leg on each of the different tabs. ...