FOS Resolution - High DPI Settings

FOS Resolution - High DPI Settings

Check the following if your FOS resolution is off or have font clarity or sizing issues. Changes will require a new connection to Citrix so it is best to ensure you are logged out of FOS and Citrix before proceeding.

1. On the main monitor, click the up carrot (^) in the computer taskbar. Right click on the Citrix icon. Choose Advanced Preferences.



2. Choose High DPI. Select "Let the operating system scale the resolution". Log back into the Citrix site/FOS.



3. The above can be done in conjunction with ensuring the Display Settings on the computer itself are set to no more than 100% for the scale. This scale setting should be 100% for all monitors used on this setup regardless of what monitor you choose to use FOS on.




    • Related Articles

    • Restoring Report Settings

      If report settings need to be restored please follow the steps below. If hosted, steps performed by Support. If the customer is self hosted you can copy/paste the below for their IT to complete on the FOS server. 1. Locate a backup of the rptuser.btr ...

    • Account Sync Error - FOS Mobile

      Account Sync Error checkbox in the FOS Users Module A new checkbox has been added to the main screen of the FOS Users module for the viewing of Mobile account issues. This field has been added for FOS Version 3.11.4 and higher and corresponds to the ...

    • User Settings

      User setting may be modified by the individual user without any special permission. Ask Me When I Print the Report : When selected, the user setting screen will open when the “Print” button is selected. User will decided at the time of the report ...

    • Citrix Issue - Minimizing FOS Window

      Issue: When using three or more display screens, in conjunction with a Citrix FOS environment, users may experience a black bar when minimizing FOS. Solution: To restore the FOS window, double click on the black bar.

    • FOS Mobile Installation Errors

      WebService Installer Failed to Complete Error: Mobile Web Service installer failed to complete. Aborting installation. Please verify that IIS is configured correctly. ResultCode: 1603 Solution: Ensure IIS 6 Management Compatibility is turned on in ...