MAC Issue - Drive not accessible after OS Update

MAC Issue - Drive not accessible after OS Update

Specific to Mac users: If you are having issues accessing drive locations through FOS after the OS update, or getting the below error, you will need to grant Citrix Viewer access to files and folders.

Error:
Desktop is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

A device attached to the system is not functioning.

Solution:
1. Navigate to System Preferences
2. Security & Privacy
3. Files and Folders
4. Enable all options under Citrix Viewer

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