General Guidance
Error: Try again after some time or contact your help desk
Error: Try again after some time or contact your help desk This is a timeout error on the Citrix site. Solution: The user should close the browser tab, open a new one, and navigate to go.portside.aero
Error: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.
Error: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. This error occurs when accessing a Windows Explorer browser and it opens to Documents rather than the U: Solution: 1. ...
Error: Unable to connect to the server. Contact your system administrator with the following error: Can't Assign requested address ( Socket Error 10049 )
Error: Unable to connect to the server. Contact your system administrator with the following error: Can't Assign requested address ( Socket Error 10049) Solution: Are you utilizing a VPN, if so please have them disconnect from the VPN and attempt to ...
Error: Unable to connect to the Server. Contact your system administrator with the follow error: SSL Error 4. The Operation Completed Successfully
Error: Unable to connect to the Server. Contact your system administrator with the follow error: SSL Error 4. The Operation Completed Successfully. Solution: 1. Are you connecting to a VPN prior to accessing FOS? If yes and you are using an ...
Error: This page isn't working (web address) didn't send any data - ERR_EMPTY_RESPONSE
Error: This page isn't working (web address) didn't send any data - ERR_EMPTY_RESPONSE Solution: 1. Clear the cookies for your web browser, choose "all time" for the duration. 2. Restart your computer.
Error: There was an error in the application and the operation cannot be completed
Error: There was an error in the application and the operation cannot be completed. Solution: Clear the web browsers cache and cookies (choosing "all time" as the duration) or try another browser on the machine.
Error: Cannot connect to server. Try connecting again in a few minutes.
Error: Cannot connect to server. Try connecting again in a few minutes. Solution: Confirm you have authenticated via DUO if you did receive the DUO request, then you may not have actioned it in time; try again if you did not receive the DUO request, ...
Error: Cannot complete your request.
Error: Cannot complete your request. Solution: 1. Clear the cookies and cache for your web browser. Choose ALL TIME (not days or weeks). 2. Use a different web browser. 3. Try launching an Incognito/InPrivate tab and logging into Citrix/FOS from that ...
Internet Browser not opening .ica files
If FOS will not launch automatically and is prompting the user to save or open the launch.ica file please take the steps listed below. 1. Click the Downloads icon in the top right corner of the browser. 2. Find the ica file in your Recent Downloads. ...
FOS is launching in a web browser
If you are experiencing FOS launching within your Web Browser or FOS is not launching at all, go to Account Settings in the top right hand corner of the Citrix webpage: Next select Change Citrix Workspace App. This will ensure that when FOS Launches ...
Error: You cannot log on at this time. Please close your browser to protect your account.
Error: You cannot log on at this time. Please close your browser to protect your account. Resolution: Clear the cookies and cache on your web browser. Choose ALL TIME (not days or weeks) for the duration drop down (this is Microsoft Edge, other ...
Clearing a Hung or Disconnected Session
An issue one might face that would indicate a disconnected, or hung, session could be (but is not limited to): a black screen in FOS FOS completely frozen gray background when utilizing the timeline view logging out of FOS and back in, only to have ...
FOS Resolution - High DPI Settings
Check the following if your FOS resolution is off or have font clarity or sizing issues. Changes will require a new connection to Citrix so it is best to ensure you are logged out of FOS and Citrix before proceeding. 1. On the main monitor, click the ...
Reset Citrix Workspace App
To reset your Citrix Workspace App, navigate to the hidden icons ^ at the bottom right of your main monitor, right click on the Citrix icon, and choose Advanced Preferences. Then choose Reset Citrix Workspace App.