DUO Request Issues

DUO Request Issues

Users should expect to authenticate, either via push notification or phone call, via DUO each time they log into the Portside hosting site. More information on initial enrollment can be found here.

If a user is not receiving the DUO request, some solutions for resolution could be:
- re-enrollment, this will be required if the user had a change in their device
- close the DUO app and re-open it on the device
- change the device from wifi to cellular data
- toggle the device into and back out of airplane mode
- turn the device off and back on



    • Related Articles

    • DUO Enrollment for Multi-Factor Authentication (MFA)

      Enrolling in DUO's MFA is a self-service process with on-screen guided instructions. Please follow the instructions to properly enroll in DUO MFA. To expedite the enrollment process, you can download the DUO app to your smart phone. The following ...

    • New device for DUO MFA

      If a user has a new device to register for DUO MFA, the below steps can be followed. Note(s): For ease of enrollment, please have DUO Mobile already installed on the new device DUO can only be setup on one device per user so these steps should be ...

    • Error: Cannot complete your request.

      Error: Cannot complete your request. Solution: 1. Clear the cookies and cache for your web browser. Choose ALL TIME (not days or weeks). 2. Use a different web browser. 3. Try launching an Incognito/InPrivate tab and logging into Citrix/FOS from that ...

    • Service Issues

      Any service and safety issues related to this company or passenger will be displayed on this tab. To add a new issue, click the red + and populate the pertinent information.

    • Service Issues Tab

      Any service and safety issues related to this vendor will be displayed on this tab. The vendor is selected first when creating a service issue from the flight log or trip.