FOS Migration: What You Need to Know

FOS Migration: What You Need to Know

Introduction

Portside has acquired FOS from Collins/ARINC (“Collins”) as of December 27, 2024. As part of this transition, customers currently hosted by Collins in Amazon Web Services (AWS) will be migrated to Portside’s AWS environment.

This migration will take place in February and March 2025 and will not affect customers already hosted by Portside or those who are self-hosted.

What to Expect During Migration

As part of this process, Portside will:

  • Launch a new FOS customer instance in Portside’s AWS environment
  • Securely migrate customer databases from Collins AWS to Portside AWS
  • Ensure seamless transition of user accounts, DUO two-factor authentication, and any third-party applications previously installed in the Collins AWS environment
WarningPlanned Downtime:

The migration will involve a temporary downtime period. We will minimize this as much as possible and notify all customers in advance via email.

Data Security & Compliance

Portside prioritizes the security of customer data. Key points:

  • Customers will remain hosted on a secure AWS environment, as before.
  • Portside’s AWS environment is SOC 2 audited. A copy of the audit report can be requested at security@portside.co.
  • The migration will be performed by an experienced engineering team currently supporting both Collins and Portside FOS-hosted customers.

What’s Changing?

  1. New Login Page

  2. User Login Format

  3. New Passwords

    • Customers will receive an email with their new password during the migration process.  Please be on the lookout for an email from fossupport@portside.co, subject line: "Your FOS Cloud Account Information"
    • Passwords can be reset via the “Forgot Password?” link on https://go.portside.aero/.

  4. Email Configuration

    • Default: All emails from FOS will now be sent from a @portside.co domain.
    • Custom Domain (Optional): To configure a custom email domain (e.g., joe@yourcompany.com), refer to our email setup guide
Alert
First-Time Login Instructions
Detailed instructions for how to log in for the first time post-migration are available here.

What’s Not Changing?

✅ DUO Two-Factor Authentication (2FA): Customers will continue using their existing DUO app.
✅ FOS Application Credentials: No changes to existing FOS credentials.
✅ FOS Functionality & Data: All features and customer data will remain unchanged.

For any questions, please contact fossupport@portside.co 

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