Troubleshooting FAQs for FOS Vendor Alliance

Troubleshooting FAQs for FOS Vendor Alliance

1. On the FOS server, check under Administrative Tools → Services. There should be a service running called ‘FosVendorSyncService’. If not ‘Running’, right-click and ‘Start’ the service.


2. On the FOS server, check the config file to ensure it is pointing to the correct FOS Database name. The default path for the config file is: C:\FOS\FosVendorSyncService.
If not located in this directory, try searching for ‘FosVendorSyncService.exe’ in a Windows Explorer Window.

      a. Open the Config file with Notepad. Ensure the ServerDSN field is pointing to the proper FOS Database Name (the FOS Database name is found in the Pervasive       Control Center).
      

      b. To verify the FOS Database name, open the Pervasive Control Center (also located on the FOS Server). Right-click on the Database Name. Select Properties--      >Directories. The path loaded here should point to their FOS Data folder. This verifies the FOS Database name.
      

  1. If the Database name within the Config File does not match the Database name located in the Pervasive Control Center:
    1. Open the Config File
    2. Adjust the ServerDSN field to the proper name. Save the file.
    3. Restart the FosVendorSyncService.

3. On the FOS server, check the config file to ensure it is pointing to the correct FOS DLL location. The default path for the config file is: C:\FOS.
  1. Adjust the path to the proper name. Save the file.
  2. Restart the FosVendorSyncService.


4. If ensuring the ‘FosVendorSyncService’ service is running and the Config File matches the FOS Database Name, and the customer is still experiencing issues, we can now turn on the ‘Debugging’ within the Config File. This will produce a log file that can be captured and email to the FOS developers for additional troubleshooting.
  1. To do so, locate and open the ‘FosVendorSyncService.exe’ (Reminder: typically stored in C:\FOS\FosVendorSyncService)
  2. The value <add key= “Debug” value=”false” /> is set as the default for all customers. Modify the value field to ‘true’. Now it should read: <add key= “Debug” value=”true” />
  3. Save the Config File. Restart the ‘FosVendorSyncService’ in the Services section.

The log file will then generate after the amount of time that is set in the Vendor Alliance module → Interval Timer. The default value for this field is 10 minutes. See screenshot on next page.

  1. The defaulted location of the log file (this value is found in the Config File)→C:\FosVendorSyncService.log
  2. Send this file to the FOS Developers.


5. .NET 3.5 must be installed on Windows Server 2012 if the user is unable to start the Vendor Sync Service



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